Support

Inventioneers

Why can I not have the same user on different devices?

We decided to design the registration process to be as simple as possible for the users. We just wanted the user to insert a name. No email address, no password. This means there is no way for us to know if you are the same user or different user when you have a second device. This may change in the future, but right now we suggest you input your name followed by a number to register more devices.

How can I retrieve my Inventions if I reinstall the game?

Well, you can’t unfortunately. This is the sad part with having a simple registration process. We can’t know that you are you, if you reinstall the game. Sorry. 

I have bought the Full Version and reinstalled the game, but now I can only see the free version?

You need to click Restore Game in the pop-up about buying the game. This also goes for if you are trying to install the game on several device.

How to unlock the full version on a restricted profile (Android tablets)

Some Android tablets (mostly Nexus devices) won’t restore the full version of the game on a restricted profile. This can be fixed by enabling “Play Games” for the restricted user, it’s located in the same list that you enable access to Inventioneers for the restricted profiles. After this start the game (a restart of the game might be needed if it was already running) in the restricted profile and press the restore button in the buy window. 

Why do you use In App Purchase in an app for kids?

We are aware of the fact that IAP is considered a bad thing since the misuse of consumables and items in some games, but we also believe in the honesty of letting people try our game before buying it. So we are using a honest IAP-solution. You pay once and just once to open up the whole game and future updates. We will not sell consumables in the game. Ever. 

I bought the game but it’s not unlocked on my other device

You need to click Restore Game in the pop-up about buying the game.

The app is crashing / Doesn’t start on my device

We’ve got reports from users with iPod Touch that the game is crashing and we have found that 4:th generation iPod Touch doesn’t have enough memory. The game uses too much resources to be playable on earlier iPod Touch models than the current available 5:th generation, we’re sorry about that.



Pettsons Inventions

All the levels are locked

In Pettson’s Inventions 2 and Deluxe you have to complete four out of six inventions to unlock the next page.

I cannot proceed in the game

If the next invention won’t unlock you haven’t completed the invention fully. Check again to make sure that there aren’t any objects missing from the invention.

I’m stuck and I really need the solution to an invention

If you are completely stuck and need some help figuring out an invention there are walkthroughs available on the internet, here is one for Pettson’s Inventions and another one for Pettson’s Inventions 2 (in Swedish but with pictures).

I want to reset the progress of the game

You can clear the progress in the settings window accessible in the top left in the game start sceen.



General issues iPhone/iPad/iPod

I'm missing sound in my apps and my device is running iOS 7 or later

There could be a few different reasons to why sound is playing in other apps but not in our games. Please try these steps to get the sound back in our games.

  • Check that the Side Switch (located by the Volume buttons) isn’t pressed down towards the Volume buttons. This sets the device in a muted state (The Side Switch doesn’t mute the audio from music, podcasts, movies, and TV shows).
  • Open Control Center by swiping up from the bottom edge of any screen (even the Lock screen) and check that the sound isn’t turned off.
  • Plug in and out a pair of headphones. The device have two different volume settings depending on if headphones are connected or not.
  • Check in Control Center that the sound isn’t shared with another device through AirPlay (e.g. a TV). 

More info is available in this Apple support page.

I'm missing sound in my apps (iOS 6 and earlier versions)

If your apps are missing sound it is often due to a "bug" in your iPad which we have no control over. However, there is a solution:

  1. Start an app that's missing sound and double click the iPads big, round button (Home).
  2. Now a menu appears at the bottom of the screen which you can move by sliding it. Move it to the right until the menu have reached its far left.
  3. Here you will find a panel similar to a video player and on the far left of this panel is a sound icon which you need to click (so that it's not crossed over anymore).
  4. Click anywhere on the screen (except on the menu itself) and you will return to the app.
  5. Sound will now be heard in this and every other app.

It's a tricky "bug" because it's not affecting the iPads desktop or more specific apps that only play video or sound, like pod casts for instant.

I cannot find my app on the device

Use the search function on your device, the app might have ended up on a new page? You can also try to uninstall the app and download it again from the store. Apps once already purchased are free to redownload with the same account that bought the app.



Android

General issues Android

My app doesn’t start

It’s possible that the app isn’t fully downloaded. Apps larger than 50 MB contains of two files on Android and files verifies the first time the app is run. Please make sure you have an internet connection, preferably with wifi, the first time the app starts. A restart of your device could also solve problems with starting apps.

Another thing to try is to uninstall the app and redownload it from Google Play (it’s free to redownload already bought apps). 

I can’t download the app

Please make sure that your device have a wifi connection during the whole download since the app could be too large to download with 3G/4G. Also make sure that there is enough free space on the device. You could also try to restart your device and download the app after it has restarted.

The app doesn’t have back button

You can use the home button on the device instead of the back button. The app will stop and Android will remove it from memory (RAM) when other programs wants to access more memory than is available.  

I cannot find my app on the device

Use the search function on your device, the app might have ended up on a new page? You can also try to uninstall the app and download it again from the store. Apps once already purchased are free to redownload with the same account that bought the app. 

 

I cannot find the answer to my question

If you can’t find the answer to you question you’re welcome to contact us at support@filimundus.se.